Labs
Bookshelf
Thinking in Systems: A Primer
Donella Meadows
Good Services: How to Design Services that Work
Lou Downe
Sage Handbook of Qualitative Research
Norman Denzin (ed.)
Interviewing for research
Andrew Travers
Elevate
Rich Horwath
Mental Models: Aligning Design Strategy with Human Behavior
Indi Young
The Manual of Design Fiction
Julian Bleecker, Nick Foster, Fabien Girardin and Nicolas Nova in collaboration with Patrick Pittman and Chris Frey of No Media Co.
Dark matter and trojan horses. A strategic design vocabulary
Dan Hill
The Power Broker
Robert A. Caro
The Reflective Practitioner: How Professionals Think In Action
Donald Schon
The Age of Surveillance Capitalism
Shoshana Zuboff
The Long Interview
Grant McCracken
The Innovator's Dilemma
Clayton M. Christensen
Service Design: From Insight to Implementation
Ben Reason, Lavrans Lovlie, Andy Polaine
The Art of the Long View
Peter Schwarz
Change By Design
Tim Brown
Good Strategy Bad Strategy: The Difference and Why It Matters
Richard Rumelt
Good to Great
Jim Collins