Thinking in Systems: A Primer

Donella Meadows

Good Services: How to Design Services that Work

Lou Downe

Sage Handbook of Qualitative Research

Norman Denzin (ed.)

Interviewing for research

Andrew Travers


Rich Horwath

Mental Models: Aligning Design Strategy with Human Behavior

Indi Young

The Manual of Design Fiction

Julian Bleecker, Nick Foster, Fabien Girardin and Nicolas Nova in collaboration with Patrick Pittman and Chris Frey of No Media Co.

Dark matter and trojan horses. A strategic design vocabulary

Dan Hill

The Power Broker

Robert A. Caro

The Reflective Practitioner: How Professionals Think In Action

Donald Schon

The Age of Surveillance Capitalism

Shoshana Zuboff

The Long Interview

Grant McCracken

The Innovator's Dilemma

Clayton M. Christensen

Service Design: From Insight to Implementation

Ben Reason, Lavrans Lovlie, Andy Polaine

The Art of the Long View

Peter Schwarz

Change By Design

Tim Brown

Good Strategy Bad Strategy: The Difference and Why It Matters

Richard Rumelt

Good to Great

Jim Collins


+61 (0) 422 634 520

hello [at]

81-83 Campbell St, Surry Hills, NSW 2010

ABN 64 653 180 824

Acknowledgment of Country

We acknowledge the Gamaragal and Gadigal people of the Eora Nation, the traditional owners of the land on which we live and work, and pay our respects to the Elders both past, present and emerging.

Acknowledgment of Crisis

We acknowledge the context of crisis in our time. Recognising that our actions today have consequences beyond our species and generation, we acknowledge our responsibility to include these considerations in our lives and work.