Labs
ServiceReady
Working together should be simple, safe and mutually rewarding
We've designed our ServiceReady standard to help you quickly assess if we are a good fit.
What's covered by our standard?
ServiceReady is designed to give you confidence that we understand and can work with your requirements. The ServiceReady standard includes all of the following topics.
Service
Path provides consulting services. Establishing this clearly in contracts helps establish a solid foundation for contract terms.
Terms
The terms of a contract establish how long the contract will be in place for.
Liability
Establishing fair and appropriate liability boundaries is key to mutual risk management.
Intellectual property
Our expertise is why you choose to work with us, and critical for us to protect.
Costs
Agreeing an approach to incurred costs during our engagement helps ensure our engagements can run smoothly and cost effectively.
Insurance
Appropriative coverage with a reputable insurer ensures that that we are appropriately protected for risks we incur in delivering your engagement.
Data
Our data management policies must be appropriately matched to the data we can be expected to encounter during our engagement.
Australian data residency
For Australian clients, ensuring data remains on-shore can be critical to complying with data requirements.
People
How our people are allocated to your engagement makes all the difference to your confidence in us.
Working arrangements
Working arrangements are critical to managing productivity, collaboration and work/life balance for our people and yours.
Service Levels
Agreeing expected Service Levels is a critical component of ensuring that you are satisfied with the outcomes of our engagement.
Processes
Our processes ensure we can maintain high levels of quality, even in challenging circumstances.
Principles
Our principles underpin everything we do, and ensure that we never compromise our values.