Writing

Path's new editor Shai Rama spent some time with founder Jaimes Nel to find out how experiments and Fast Feedback can inform more successful strategy.

Frameworks have an important role in democratising knowledge, supporting collaboration and accelerating outcomes, but not at the expense of creative, fit-for-purpose outcomes that make a compelling difference.

Service Envelopes are a simple model for describing how service interactions unfold over time, based on a technique audio designers use to shape sound waves.

In this post, we explore how Benedict Anderson's idea of "imagined communities" suggests ways to align culture and strategy.

Adapting to the situation at hand is a long-standing human trait. We believe there's a clue in this adaptability for teams playing a long game of strategic change.

Over-building is a creative approach to product or service development that can make it easier to balance the long view with a bias to action.

This edition of Lenny Rachitsky's newsletter is worth a deep dive to understand the level of granular control over experimention they're working with to build engagement at Duolingo.

When we build something new we’re operating in the realm of the unknown. Teams that weave insight into their working practices gain a counterbalance to this uncertainty.

In a complex world with so many seemingly intractable problems, it often seems like action bias is the only option for heroic leadership. Our practice frequently teaches us that this isn’t enough.