1. Book your workshop
Define your topic and agenda
Schedule a 3 hour workshop
Invite stakeholders and subject matter experts
2. Share your context
Share relevant web pages
Share processes and diagrams
Share documents and examples of interactions
3. Mapping Workshop
Collaboratively map aligned processes and experiences
Capture shared knowledge of metrics, pain points and gaps
Prioritise focus areas and opportunities
4. Current State Map
Printable poster of your current state map
Clearly marked up gaps and exclusions
Highlight on prioritised pain points and opportunities
1. Book your workshop
Get started by booking a Current State Workshop and inviting stakeholders and subject matter experts from your organisation.
We recommend inviting up to 12 participants (including yourself) from across the business area you are mapping. If possible invite a mix of customer-facing, operational and business stakeholders.
2. Share your context
Once booked, we'll provide a secure method to share documents and information to help us prepare.
We'll use the information you provide to create a starting point so your workshop can hit the ground running.
3. Mapping Workshop
Your workshop will bring your participants together over 3 hours to create an aligned map of the experiences you offer your customers and the value stream that enables them.
We'll help you map all your customer Interaction Points and Business Processes, and then collectively identify which are Pain Points or Opportunities. We'll mark any gaps so you know where to dig further.
We'll finish by creating a shared prioritisation of the most promising Pain Points or Opportunities to address.
4. Current State Map
48 hours after we've completed the workshops, we'll provide a secure link to your Current State map.
This printable poster will document the map your participants created in the workshop, with gaps and exclusions marked up and prioritised pain points and opportunities highlighted.
Current State Workshop provides the perfect benchmark for innovation
Kickstart your project with a collaborative knowledge base
Prioritise the Pain Points and Opportunities that are most important to your team
Create a visual benchmark of experiences and processes you want to change
What you get
A review of your background and contextual material
A 3 hour mapping workshop
A printable Current State Map of the outcomes
What's your default mode of playing the long game?
We've identified 4 common ways that people can approach strategic change, each with strengths and weaknesses in different situations.
Our simple tool can help you discover your default mode and how to work with the rest.
